Location
Sternhall Lane Surgery, London

Hours
Full time hours as required to support the practice and service needs

Salary
£31,949 per annum

About the Role
The Receptionist/Admin role at Hurley Group is vital in ensuring patients receive efficient and courteous assistance when accessing clinical services. You will be responsible for managing patient enquiries with empathy, maintaining accurate filing and record keeping, and performing administrative tasks with great attention to detail. Duties include opening and closing the premises punctually, managing appointment systems, arranging repeat prescriptions, supporting patients with special needs, liaising with external organisations, and handling telephone queries. You will also provide cover for reception and administrative staff as needed, maintain office supplies, and support general office duties such as mail distribution and patient registration.

Additional responsibilities include preparing consulting rooms, ensuring displays are tidy and up to date, supporting health and safety compliance, typing referral letters and correspondence, managing records and data for audits, and coordinating appointments with external agencies. Confidentiality and data protection are paramount, and you will be expected to adhere strictly to Hurley Group policies. The role requires flexibility to work across different medical practice sites as needed and to contribute positively to team performance and patient care.

Experience
Previous experience in a reception or administrative role within a healthcare or similar environment is desirable but not essential. A willingness to learn and adapt to the specific requirements of the role is important.

About you
- Courteous, empathetic, and efficient in handling patient enquiries
- Detail-oriented with strong organisational skills
- Able to work effectively both independently and as part of a team
- Committed to maintaining confidentiality and data protection standards
- Flexible and adaptable to changing service needs and locations
- Good communication skills, including telephone and written correspondence
- Awareness of health and safety responsibilities and equality and diversity principles

Qualifications
No formal qualifications are specified; however, proficiency in office administration, IT skills, and an understanding of healthcare procedures will be advantageous. Commitment to personal development and participation in performance appraisal is expected.