Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are now looking for a Reconciliation Specialist to join our Treasury Operations team, where you will play a critical role in ensuring the accuracy of the Bank’s cash and suspense accounts while safeguarding customer balances. In this position, you will be responsible for actively managing and swiftly resolving transaction breaks to maintain financial integrity. Beyond day-to-day operations, you will also drive continuous improvement by helping to streamline, automate, and strengthen our daily reconciliation processes. This is a 12 month fixed term contract, running from November 2026 to 2027.

Key Responsibilities:
- Performing daily reconciliations of cash and suspense accounts across domestic and international payment schemes.
- Investigating, tracking, and resolving customer transaction breaks and ledger discrepancies in a timely manner.
- Collaborating with Payments, Engineering, FinCrime, and Treasury Back Office teams to ensure correct payment posting and entry clearing.
- Taking direct ownership of reconciliation issues, ensuring prompt escalation of outstanding items.
- Coordinating and assisting internal bank teams with investigations and efficient incident resolution.
- Actively seeking to improve processes, workflows and reconciliation automation.
- Identifying and driving improvements in risk controls.
- Maintaining existing and creating new procedural documentation.

Experience
- Proficiency in reconciliation principles.
- Knowledge of Payment Schemes (e.g., BACS, FP, Chaps, CICS, SEPA) and MT/ISO 20022 MX Payment messages.
- Intermediate Excel / Google Sheets skills (minimum required level).
- Bonus: Familiarity with AI tools for process automation, data reconciliation and workflow optimisation.

About you
- Eagerness to learn new tools and systems while actively seeking ways to streamline processes.
- Confidence in liaising across various departments when escalating issues and reaching out for solutions.
- Ability to manage workload and prioritise tasks.
- Strong analytical and investigative skills.
- High attention to detail.
- Detail and process oriented and comfortable working with large volumes of data and numbers.