Location
London Borough of Tower Hamlets

Hours
Full Time - Standard council hours

Salary
£54,360 per annum

About the Role
Are you ready to lead transformation and innovation in one of London’s most dynamic registration services? We are seeking an inspiring, commercially minded leader to join us as a Registration Service Manager. In this pivotal role, you will drive operational excellence, ensuring we remain at the forefront of innovation, compliance, and customer satisfaction.

As Registration Service Manager, you will provide operational leadership, championing continuous improvement and commercial growth while ensuring statutory compliance. You will develop and deliver a forward-thinking service that responds to changing legislation, customer needs, and digital opportunities. Leading on change management initiatives, you will embed a culture of innovation, resilience, and high performance.

You will identify and deliver new income streams, optimise resources, and ensure long-term sustainability through your commercial acumen. Working closely with the Superintendent Registrar/Head of Service, senior leaders, and external stakeholders, you will co-create solutions that enhance service delivery and reputation.

This is a unique opportunity for a dynamic leader who thrives on challenge, is passionate about public service, and is committed to making a tangible difference for residents and colleagues. You will play a key role in shaping the future of our service, working in a supportive and forward-looking environment.

We are committed to equality, diversity, and inclusion, welcoming applications from all backgrounds. Please note that as we continue to evolve and improve our services, the responsibilities and scope of this role may be subject to review and adaptation to reflect organisational needs.

Experience
- Proven experience managing teams within registration or similar public services.
- A track record of delivering projects that maximise income, drive efficiencies, and improve customer service standards.
- Strong analytical skills, including data collation, financial analysis, and process improvement.
- In-depth knowledge of registration law and procedures, with the ability to translate strategic vision into operational success.
- Experience in change management, project management, and continuous improvement.
- Commercial awareness and ability to optimise resources for long-term sustainability.

About You
You are a dynamic, dedicated, and enthusiastic leader with excellent management, organisational, and communication skills. You can multitask effectively and think strategically, embedding a culture of innovation, resilience, and high performance within your team.

Qualifications
Relevant qualifications or equivalent experience in registration services, public service management, or related fields are desirable but not explicitly stated.