Location
Dartford

Hours
Full Time

Salary
£33,958 per annum

About the Role
An exciting opportunity has arisen to begin your career in housing regulations and join Dartford Borough Council’s Private Sector Housing Team as a Regulatory Compliance Officer. The team works to improve the standard of private sector properties through grant assistance, enforcement action, education and advice. Properties include HMOs, single dwellings, empty properties, blocks of flats and caravans. This is an 18-month fixed term post that includes undertaking the Regulatory Compliance Officer Level 4 Apprenticeship (Housing) alongside your day-to-day role.

As a Regulatory Compliance Officer, you will support landlords and tenants to ensure their homes meet health and safety standards and assist the team with enforcement activities when necessary. Your duties will include assessing customer queries, compiling and evaluating evidence through research and intelligence gathering, conducting property visits, and providing advice, guidance and enforcement to ensure compliance with housing regulations. The role is diverse and dynamic, offering the opportunity to develop a wide range of skills, knowledge and experience.

You will be fully supported by the team and have access to internal and external training. Over the apprenticeship, you will build confidence to manage your own caseload under senior officer guidance. Twenty percent of your time will be dedicated to ‘off the job’ training or studying for the duration of the 14-16 month course. Employment is conditional on acceptance onto the Level 4 course. Successful completion of the qualification and fixed term post may lead to an opportunity to apply for a permanent Private Sector Housing Officer role.

This sector is undergoing significant legislative changes, including the Renters Rights Bill, aimed at improving the experience of private renting and enhancing tenant protections. This role offers a rewarding career path where you can make a positive impact on housing standards within the borough. We seek an enthusiastic, customer-focused team player with confidence to work in a regulatory environment and a genuine interest in housing improvement.

Experience
- Working in a customer-facing role
- Experience working within a team and independently
- Ability to deal with challenging behaviour and problem-solving skills
- Good IT skills with the ability to learn and use new software
- Demonstrable interest in the housing sector, including HMOs, private rented sector, housing conditions, legislation and enforcement activities
- Minimum of one year’s experience in a customer-facing, office, enforcement or maintenance-based role (if not holding a level 3 qualification)

About you
Enthusiastic, keen to learn, customer focused and confident to work within a regulatory environment. Strong communication skills including written communication. Attention to detail, organisational skills and excellent customer care skills.

Qualifications
- Minimum of 5 GCSEs including Maths and English at Grade A* - C (9 to 4) or equivalent
- Level 3 qualification or equivalent experience as described above
- Must be able to drive and have use of own car