Location
Westbourne Terrace, London

Hours
Full Time (hours not specified)

Salary
£37,509 per annum

About the Role
As a Repairs Administration Officer within Westminster City Council's Housing and Commercial Partnership Directorate, you will play a vital role supporting the Repairs Complaints Team to ensure the smooth running of services for residents. Your responsibilities will include providing day-to-day administrative support to the Complaints Manager and Complaints Officers, helping them respond to residents promptly and professionally. Attention to detail and sensitivity are essential, as you will manage important information that supports complaint responses.
You will maintain the team’s dashboard, inbox, and active worksheets, ensuring information from local surveyors is accurate and detailed. You will help keep processes on track within target deadlines, flagging potential delays or issues early and collaborating with the team to resolve them.
Additionally, you will organise meetings by booking rooms, preparing agendas, sharing papers, and arranging hospitality when needed. Attending team meetings, taking notes, and following up on actions will ensure clear communication and alignment on next steps.
You will also be responsible for maintaining accurate records across the Repairs Complaints Service, adhering to information security policies and using the appropriate platforms and formats. Your organisation, responsiveness, and focus on quality will contribute significantly to delivering an improved service for residents.

Experience
Experience supporting officers in a fast-paced environment where priorities shift quickly and deadlines are important. Comfortable managing inboxes, coordinating tasks, and maintaining momentum while staying organised and detail-oriented.

About you
Strong relationship-building skills with colleagues, residents, and external customers. A sensitive and diplomatic approach to handling conversations professionally, especially in sensitive situations. Clear and confident communication skills, both written and verbal, with the ability to keep people informed and influence or engage others when necessary. Quick to understand new information, think through options, and suggest practical improvements. Proficient IT skills across Microsoft products, excellent organisation and time management. Able to stay calm under pressure, work collaboratively across teams, and support equality and diversity in daily work.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers who meet the essential criteria will be automatically invited to interview under this scheme.

Qualifications
Not explicitly stated, but strong IT skills and the ability to manage administrative duties effectively are essential.