Location
Farringdon office with flexible working arrangements to be specified and agreed with your line manager.

Hours
Full time (hours to be confirmed with line manager)

Salary
£33,000 per annum

About the Role
We have a fantastic opportunity for an organised, knowledgeable, and customer-focused candidate to join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of contact for planned re-investment and maintenance works and projects. You will liaise with residents, colleagues, and external stakeholders to shape services, identify requirements, and handle and resolve complaints with a high level of service.

You will work with a dynamic team managing the maintenance of over 10,000 homes. Southern Housing is dedicated to delivering excellent services, improving resilience, building new homes, and growing our organisation.

You will be based at our Farringdon office with flexible working arrangements agreed with your line manager.

Experience
- Facilitation of resident involvement forums and focus groups.
- Providing a customer-focused, high-quality service and managing complaints.
- Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement and consultation.
- Good communication and interpersonal skills with the ability to build and sustain effective relationships with key stakeholders.

About you
Excellent communication skills with the ability to communicate clearly and effectively both orally and in written reports.
Organised, knowledgeable, and customer-focused with a commitment to delivering high standards.
Ability to work collaboratively within a dynamic team environment.

Qualifications
Not specified; however, in your supporting statement, please address how you meet each of the above criteria providing real examples.