Location
London

Hours
Full Time

Salary
Competitive salary offered

About the Role
The Lettings Administration Coordinator will provide vital administrative support across the lettings division and Residential Investment team, ensuring tenancy administration, compliance processes, rent reviews, and investment support activities are delivered efficiently and professionally. A key focus of the role is managing Section 13 rent reviews under the Renters' Rights Act, including landlord liaison, notice administration, progression tracking, and fee recovery. Additionally, the role supports the Residential Investment team with various administrative and personal assistant responsibilities to ensure effective management of business priorities and day-to-day operations. This is a maternity cover role until December 2027.

Key Responsibilities
Section 13 Rent Reviews
Manage administration of Section 13 rent reviews and notices across the business, review tenancy data to identify rent review opportunities, liaise with landlords regarding proposed rent increases, prepare and issue Section 13 notices in line with legislative requirements, monitor and track progress of notices through to completion, raise and manage associated administration charges, maintain accurate records and reporting of rent review activity, and support ongoing management of annual rent review programmes across all offices.
Tenancy Administration
Manage renewals for tenancies not covered by the Renters' Rights Act, administer changes of sharer and associated documentation, support tenancy progression during busy periods, annual leave, and absences, assist with tenancy administration throughout the tenancy lifecycle, and provide support to negotiators, branch teams, landlords, and tenants as required.
Rent Arrears and Compliance
Monitor rent arrears and support branch teams with arrears management processes, ensure compliance with rent guarantee policy requirements, maintain accurate records relating to arrears cases and compliance obligations, and support offices in meeting all regulatory and compliance requirements.
End of Tenancy Administration
Coordinate end-of-tenancy administration processes, provide support with deposit management and dispute resolution, liaise with landlords, tenants, contractors, and relevant third parties, and ensure tenancy closures are completed accurately and within agreed timescales.
Residential Investment Team Support
Provide administrative support to the Residential Investment team, assist with coordination and administration of residential investment opportunities and client activity, prepare correspondence, reports, presentations, and supporting documentation, maintain accurate records, databases, and filing systems, support project coordination and follow up on actions arising from meetings and client discussions.
Personal Assistant Support
Manage diaries and schedule meetings for senior stakeholders, coordinate domestic and international travel arrangements including transport, accommodation, and itineraries, draft emails, letters, and business correspondence, prepare meeting agendas and supporting documentation, organise and maintain calendars ensuring priorities and deadlines are effectively managed, and support confidential administrative tasks and ad hoc business projects as required.

Experience
- Previous experience in lettings, property management, administrative, personal assistant, or business support roles.
- Experience within lettings, estate agency, property management, or residential investment environments is desirable.
- Knowledge of the Renters' Rights Act and associated legislation is advantageous.
- Experience of rent reviews, tenancy administration, deposits, or compliance processes is preferred.
- Previous experience supporting senior leaders or working in a Personal Assistant capacity is beneficial.
- Experience working across multiple teams or locations is a plus.

About You
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to work independently and use initiative.
- Professional and confidential approach when handling sensitive information.

Qualifications
- Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
- No formal qualifications specified, but relevant experience and skills are essential.