Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work to deliver for our customers. We’re coworkers, not just employees, who believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that reflects who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The role of Resource Coordinator is to manage all Professional Services Opportunity requests through to completion by scheduling CDW and 3rd party resources based on availability, technical skills, and location. You will ensure the correct commercial and contractual documentation is completed in line with set procedures and respond to queries relating to opportunity requests.

Success in this position is defined by consistently delivering efficient and accurate resource management for Professional Services opportunities. The successful Resource Coordinator demonstrates meticulous organisation, effective stakeholder collaboration, and robust attention to detail, ensuring all processes and documentation are completed to a high standard and commercial interests are protected.

Key Responsibilities:
- Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
- Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising service quality and CDW's commercial position.
- Take full ownership of resource bookings, ensuring correct documentation (e.g. Statement of Work) is in place and stored correctly.
- Engage third party resource providers when suitable in-house resources are unavailable.
- Maintain the scheduling system to ensure accurate team utilisation, forecasting, and management information.
- Validate sales orders to confirm correctness and prerequisites before resource allocation.
- Collaborate with stakeholders across the business to review and maximise team utilisation.
- Review weekly Power BI and resourcing reports, resolving or escalating inaccuracies.
- Manage day-to-day communications with Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox.
- Build strong, collaborative working relationships with internal and external stakeholders.
- Provide excellent service at every touchpoint — responding promptly, professionally, and going the extra mile to meet coworker and customer needs.
- Provide cover for other coordinators during absences or high demand.
- Consistently follow team processes, achieving at least 95% accuracy each month.

The above is not exhaustive; you will be expected to perform other tasks as required by your role and organisational objectives.

Experience
- Previous experience in an administrative role
- Proficient with Microsoft Office products including Outlook, Word, and Excel
- Strong communication skills
- Quality focused with excellent attention to detail
- Ability to work with established procedures with moderate supervision
- Results-oriented with a track record of achieving and exceeding goals
- Ability to develop and build relationships with a range of stakeholders

About You
- Highly organised with strong decision-making skills
- Pro-active with a desire to make a positive impact
- Uses initiative to complete tasks efficiently
- Methodical and analytically minded
- Curious and open to learning, especially in adopting AI tools and technologies
- Ready to engage with evolving technology and contribute to an AI-fluent organisation culture

Qualifications
No specific qualifications are required; however, a positive attitude, willingness to learn, and adaptability are essential.