Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees, who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The role of Resource Coordinator is to manage all Professional Services Opportunity requests through to completion by scheduling CDW and 3rd party resources based on availability, technical skills & location. You will be responsible for ensuring the correct commercial and contractual documentation is completed in line with set procedures and responding to queries relating to opportunity requests.

Key Responsibilities:
- Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
- Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising both service quality and CDW's commercial position.
- Take full ownership of resource bookings, ensuring the correct documentation (e.g. Statement of Work) is in place and stored correctly.
- Engage third party resource providers when suitable in-house resources are unavailable.
- Maintain the scheduling system to ensure team utilisation, forecasting, and management information remain accurate.
- Validate sales orders to confirm information is correct and all prerequisites are met before resource allocation.
- Collaborate with stakeholders across the business to review and maximise team utilisation.
- Review weekly Power BI and resourcing reports, resolving or escalating any inaccuracies.
- Manage day-to-day communications with Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox.
- Build strong, collaborative working relationships with internal and external stakeholders.
- Provide excellent service at every touchpoint — responding promptly, professionally, and going the extra mile to meet the needs of coworkers and customers.
- Provide cover for other coordinators during periods of absence or high demand.
- Consistently follow team processes, achieving at least 95% accuracy each month.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives.

Experience
- Previous experience in an administrative role.
- Proficient with Microsoft Office products such as Outlook, Word, and Excel.
- Experience working with established procedures with moderate supervision.

About You
- Highly organised with strong decision-making skills.
- Strong communication skills.
- Quality focused with excellent attention to detail.
- Results-oriented with a track record of achieving and exceeding goals.
- Ability to develop and build relationships with a range of stakeholders.
- Pro-active with a desire to make a positive impact.
- Uses initiative to complete tasks efficiently.
- Methodical and analytically minded.
- Curiosity and a learner’s mindset with a willingness to engage with evolving technology and tools, including AI.

Qualifications
- No specific qualifications required; a positive attitude and readiness to learn and adapt are essential.

CDW is committed to fostering an equitable, transparent, and respectful hiring process. We encourage candidates to embrace an AI mindset—curious, adaptive, and ready to explore new possibilities while ensuring applications remain rooted in your own background, judgment, and voice.