Location
Wigmore Hall, 36 Wigmore Street, London, W1U 2BP

Hours
40 hours per week, with flexible availability required due to mainly evening performances and some matinees, open 7 days a week

Salary
£30,000 per annum plus Tronc

About the Role
Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive continuous improvement? At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are seeking a Restaurant and Bar Supervisor who supports their team to exceed expectations at every turn. You will recruit, train, and supervise catering team members including servers, chefs, and support personnel, setting clear expectations and providing ongoing feedback to maintain high performance. You will monitor food quality, presentation, and service standards, addressing any issues promptly to ensure customer satisfaction. Additionally, you will coordinate logistics such as delivery, setup, and breakdown of catering equipment and supplies, oversee event flow including food service and beverage distribution, and manage inventory and ordering. Fostering positive relationships with clients and guests, handling inquiries and special dietary requirements with professionalism and courtesy, and continuously seeking feedback to improve services will be key to your success.

Wigmore Hall has been a unique venue for exceptional classical music performances for over 100 years. As part of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training and guarantee a good work-life balance because we believe people excel when given space to take care of themselves.

Join us and be part of a team that creates extraordinary experiences and cultivates a harmonious and collaborative environment.

Benefits
28 days holiday including bank holidays (with a day in lieu if a bank holiday is worked)
Your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Experience
Previous experience commensurate with the role is required. Experience supervising, training, and supporting a team is essential.

About you
You have a contagious passion for food and customer service. You draw satisfaction from leading and developing a team. You understand delegation and influencing skills. You possess excellent organisational abilities with high attention to detail. You communicate concisely and effectively, both verbally and in writing. You adapt to challenges and opportunities with a solution-oriented perspective. You work according to BaxterStorey’s core values.

Qualifications
No specific qualifications are stated as mandatory; however, a commitment to ongoing learning and development is expected. Motivation and a hunger to learn are highly valued, and we welcome applicants who may not meet all requirements but are eager to grow.