Location
Westminster

Hours
Full Time

Salary
£25,970

About the Role
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. The House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House, providing professional services to Members of Parliament, their staff, and the wider parliamentary community. The House of Commons Retail Team operates three shops: two within the Palace of Westminster and an external shop in Parliament Square, along with an e-commerce site. This role offers an exciting opportunity to join a creative and ambitious team in a non-traditional retail environment, delivering an exceptional omnichannel retail experience for Members, House staff, visitors to Parliament, and the public.

Experience
Relevant experience in a retail environment, including actively increasing sales, replenishing, and working to targets. Experience of delivering excellent customer service to a broad and diverse customer base while upholding the principles of diversity, equality, and inclusion. Evidence of working as a team with good communication skills and the ability to deliver information effectively. Ability to work under pressure and prioritise tasks. Experience of till operation and basic MS Office computer skills.

About you
You are committed to providing the highest standards of customer service, serving customers politely, efficiently, and quickly. You actively contribute towards daily sales targets through effective selling skills and excellent product knowledge. You stay up to date with the department's services to build expertise in dealing with customer queries and actively promote the online shop in line with customer service standards.

Qualifications
No specific qualifications are required, but relevant experience in retail and customer service is essential.