Location
Taunton

Hours
Full Time - 40 hours per week, 5 out of 7 days, with one weekend off every six weeks

Salary
£49,450 per annum plus uncapped commission up to 4% on all sales

About the Role
As a Retail Sales Advisor at Oak Furnitureland, you will be at the heart of our business, acting as a key brand ambassador. You will be the first point of contact for customers visiting our showroom, supporting them in selecting the perfect furniture and accessories from our extensive range. Using a consultative sales approach and expert product knowledge, you will deliver an exceptional customer experience every time.

Your role includes following the Retail Sales Model to recommend products based on customer needs, contributing to improving customer satisfaction scores such as Net Promoter Score and Trust Pilot ratings, and consistently achieving personal sales and performance targets. You will work closely with the Store Manager and Assistant Manager to foster an inclusive team culture aligned with our values.

Collaboration with Visual Merchandising and Facilities teams will ensure a safe, compliant, and inviting showroom environment. You will engage with personal development initiatives, adhere to company policies and procedures, and stay commercially aware of factors impacting business and customer experience. Additionally, you will use digital tools to enhance the omnichannel customer journey and ensure all customer information is processed efficiently and compliantly.

Experience
Extensive experience in customer-facing roles with a strong understanding of retail sales and delivering exceptional customer journeys, ideally within furniture or consultative sales environments.
Proven ability to use sales models and processes to meet personal targets.
Skilled in questioning, listening, and persuasive communication to build positive customer relationships.
Experience working within high-performing teams and consistently achieving stretch goals and KPIs.
Knowledge of customer experience metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
Up-to-date awareness of furniture industry products, services, and competitors.
Understanding of relevant regulatory frameworks and ability to follow company policies and procedures.
Insight into purchasing motivations and factors influencing customer decisions.

About you
Commercially minded with a consultative approach to sales.
Team player who embraces company values: adaptable, expert, authentic, one team, and customer-focused.
Motivated to deliver outstanding customer experiences and achieve sales targets.
Committed to personal development and continuous learning.
Reliable and professional with a positive attitude.

Qualifications
No specific qualifications required; however, relevant retail or sales experience is highly advantageous.