Location
London, United Kingdom

Hours
22.5 hours per week

Salary
£14.00 per hour

About the Role
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, making you the expert for all things Selfridges and the go-to person to help our customers. You will be fully knowledgeable about the store including the latest products, events, and services that only Selfridges can offer.

In this role you will work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs. You will conduct sales, refunds, and exchanges, helping customers find suitable alternatives or offering our online services when necessary.

Your responsibilities will include selling and replenishing stock, organising rails, hosting, and maintaining the highest retail standards. You will be open to customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards in your area.

You will manage and oversee stock in your department, from unpacking deliveries (new and replenished lines) to completing audits and maintaining the stock room. This is a flexible role where you may be required to work across different departments, bringing your service excellence and collaborative spirit with you.

Using your natural curiosity, you will stay ahead of the latest trends by expanding your knowledge of products and competitors. You will also follow health, safety, and security procedures and play an active role in preventing stock loss.

Selfridges uses competency and strength style questions at the interview stage, with support available throughout the process if needed.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change according to business needs.

Experience
Proven ability to engage positively with a diverse range of customers, both domestic and international. Experience in retail or customer service is advantageous but not essential.

About you
- Great communicator able to engage with all customer types
- Well informed with excellent product knowledge, keeping up with trends and competitor activity
- Recognised as a sales and service expert who delivers extraordinary experiences consistently
- Proactive in replenishing stock, maintaining standards, and inspiring colleagues
- Strong problem-solving skills, able to adapt approaches to individual customer needs
- Flexible and adaptable to business needs, willing to take ownership beyond role expectations
- Reliable and respected colleague who exemplifies company values

Qualifications
No formal qualifications required; a positive attitude, enthusiasm, and willingness to learn are essential.