Location
London

Hours
Full or Part Time - flexible arrangements available

Salary
£45,000 per annum

About the Role
We're Sam Harrison and Fanny Stocker — founders of Sam's Riverside in Hammersmith and Sam's Waterside in Brentford, two Michelin Guide-listed brasseries, alongside Sam's Kitchen Hammersmith and Sam's Larder food shop and deli. Hospitality is built on relationships, and this role sits at the heart of them.

We are seeking an organised, commercially-minded Sales, Events & Reservations Manager to lead reservations, private dining, and events across the group. This standalone support office role works closely with Sam and Fanny, partnering with Marketing and supporting operational teams across all venues.

You will oversee our reservations platforms, support and coach reception teams, drive private dining and events, and help shape the commercial success of the business. Whether you prefer full-time hours or a flexible part-time schedule, we welcome your application.

Key responsibilities include:
- Leading group reservations, private dining, and event enquiries from first contact through to delivery
- Managing and developing SevenRooms and Tripleseat platforms
- Supporting and coaching reception teams to deliver exceptional guest experiences
- Building relationships with corporate clients, local businesses, and returning guests
- Driving new business through networking, partnerships, and proactive sales
- Collaborating with Marketing and Operations to deliver campaigns and commercial initiatives
- Producing proposals, event plans, and function sheets
- Conducting venue show-rounds and client meetings
- Identifying opportunities to increase revenue and maximise bookings
- Reporting on enquiries, conversion, and commercial performance
- Working alongside the Directors to support the continued growth of the business

Join us to work, learn, and grow within a close-knit, family environment where your contribution truly matters.

Experience
Experience in hospitality sales, events, or reservations is preferred. Familiarity with SevenRooms, Tripleseat, or similar booking platforms is highly desirable. Strong administration and organisational skills are essential. Confidence working with both corporate and private clients is important.

About you
You love hospitality and believe memorable experiences begin long before guests arrive. You are naturally organised, enjoy making complex logistics look effortless, and build relationships easily with confident communication. You have a commercial mindset and enjoy creating opportunities. You thrive on juggling multiple priorities without compromising attention to detail. You enjoy improving systems and finding smarter ways of working. You are confident working independently while collaborating closely with operational teams. Most importantly, your personality and values align with our family-oriented business culture — warmth, ownership, and genuine care cannot be taught.

Qualifications
There are no formal qualification requirements for this role. A proactive approach and genuine passion for hospitality are what matter most.