Location
Kith London (Selfridges)

Hours
Full-time, open and flexible availability required including evenings, overnights, weekends, and holidays

Salary
£16.00 per hour + 1% commissions

About the Role
As a Sales Supervisor, you will support the management team by performing and completing assigned tasks while providing guidance to the sales team and fostering a positive store environment. You will act as a role model by exemplifying supportive service behaviors and contributing to a high-performing team that consistently delivers a best-in-class customer experience. Your focus will be on connecting with customers and employees to help achieve store performance goals. As a key member of the management team, you will reinforce performance expectations by consistently displaying and exceeding the brand vision and surpassing individual and store goals.

Your responsibilities include guiding work processes on the sales floor and other store areas, mentoring the sales team to deliver exceptional in-store and after-sale customer experiences, and partnering in initiatives to drive customer satisfaction and business success. You will assist management in meeting performance goals, completing standard operating procedures, and overseeing assigned tasks efficiently. Additionally, you will ensure adherence to company policies, support housekeeping duties, and handle store opening and closing tasks when managers are unavailable. Participation in special projects and in-store or off-site events is also expected.

Experience
- Minimum 6 months of management experience
- At least 1 year of retail/apparel experience
- Experience in a commission-based environment is a plus but not required

About You
- Strong communication skills
- Natural leadership ability
- Ability to multitask and manage multiple projects simultaneously
- Reliable, responsible, and personable
- Self-starter with attention to detail

Qualifications
- Ability to lift and move up to 25 lbs
- Ability to perform retail-related tasks including bending, twisting, and climbing ladders or step stools
- Ability to stand and walk for prolonged periods
- Open and flexible availability to meet business needs including weekends, holidays, and special projects