Location
London Borough of Southwark

Hours
Full Time (hours not specified)

Salary
£33,566 per annum

About the Role
Are you highly organised, detail-focused, and passionate about delivering outstanding customer service? We are seeking a Sales Support Coordinator to play a vital role in supporting our Head of Sales Operations. You will ensure compliance, maintain high-quality administration, and deliver a seamless customer journey from first enquiry through to completion.

Your key responsibilities will include delivering exceptional customer service across phone, email, and live chat; acting as the first point of contact for sales enquiries with prompt and professional responses; building strong knowledge of new build and resale properties to confidently support customers; contacting prospective buyers to arrange viewings and gather post-viewing feedback; maintaining accurate customer records and managing data with precision; completing Anti-Money Laundering (AML) checks in line with regulatory and company requirements; carrying out compliance and audit spot-checks across a range of sales products to minimise risk and maintain high standards; setting up and updating tenancy and customer accounts following sales completions; managing post-completion reporting including uploading customer information to government databases; and collaborating with colleagues to improve processes and support the successful delivery of sales and income objectives.

Contract
This is a 15 month fixed term contract.

Why Join Us?
When you join Peabody, you become part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered.

What We Offer
30 days' annual holiday plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme including family-friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Experience
Experience within affordable housing, shared ownership, new build sales, or a related property sales environment is required. A strong understanding of sales compliance requirements, including AML processes and low-cost home ownership schemes, is essential.

About You
You will have excellent communication skills with the ability to build positive relationships with customers and stakeholders. A proactive approach is important, with confidence working within regulated processes while adapting to changing priorities. Exceptional attention to detail and a commitment to accuracy are vital. You should be a team player who enjoys working collaboratively to identify and resolve issues.

Qualifications
Strong administration and data management skills are required, with experience using Microsoft Office and CRM systems.