Location
London Borough of Hillingdon

Hours
Full Time - Annualised Hours Working pattern with shifts between 6am and 11pm, including weekends and public holidays as required.

Salary
£31,740 per annum plus allowances including Annualised Hours Allowance (AHA) of 36.25% of salary, Rostered Shift Allowance, Premium Hours and potential overtime (subject to business needs).

About the Role
The Home Office is committed to building a safe, fair and prosperous UK through work on counter-terrorism, policing, crime, drugs policy, immigration and passports. As a Security Officer Associate, you will be part of the Chief Operating Officer Group, supporting the delivery of departmental priorities by ensuring the security and safety of Home Office buildings and personnel.

In this role, you will be the first point of contact for visitors, gaining valuable customer service skills and developing effective communication with a variety of stakeholders including government security teams. You will gain expertise in protective security, business continuity, physical and manned security, using state-of-the-art security equipment and electronic systems.

Key responsibilities include controlling access and egress in compliance with Home Office policies, conducting internal and external patrols, managing conflict professionally, producing accurate incident reports, searching vehicles and individuals as required, responding to alarms, and reporting health and safety issues promptly.

You will receive full on-the-job training with a mentor and work as part of a supportive team. Travel to other Home Office locations nationwide may be required to meet business needs.

Experience
Experience in security provision or a high-pressure customer-service environment is desirable. Candidates should be confident managing difficult and challenging situations and working with a range of internal and external partners.

About you
You are flexible and able to perform a range of multi-skilled duties. You possess good communication and interpersonal skills, both verbal and written, and are professional and customer-focused with the ability to understand the needs of vulnerable customers. Strong IT skills including Microsoft Word, Excel and Outlook are essential. You must hold a full valid UK driving licence (manual or automatic) due to the nature of the role and geographical area.

Qualifications
A minimum of 5 GCSEs at Grades A–E or equivalent is required.