Location
Central London (Office Based – 5 Days Per Week)

Hours
Full Time

Salary
£50,000 - £60,000 per annum

About the Role
We are partnering with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team. This is a hands-on, customer-focused support role where you will provide technical expertise while delivering an exceptional experience to users across the business. You will work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service.

This opportunity is ideal for someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies.

Key Responsibilities
- Provide high-quality IT support to users across the business
- Deliver an outstanding customer experience, acting as a trusted point of contact for technical support
- Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications
- Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies
- Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels
- Administer and support Microsoft Active Directory, Entra ID and Microsoft 365
- Configure and support Windows devices, user accounts and permissions
- Diagnose and resolve hardware, software, networking and desktop support issues
- Support user onboarding, offboarding and device provisioning
- Work collaboratively with internal IT colleagues and third-party suppliers
- Create and maintain technical documentation and knowledge base articles
- Contribute to continuous improvement across the IT support function

Experience
- Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar
- Strong hands-on experience supporting and troubleshooting Citrix environments
- Experience working at 3rd Line level within an enterprise support environment
- Administration of Active Directory and Microsoft Entra ID
- Good working knowledge of Microsoft 365
- Experience working within a busy, ticket-driven IT support environment
- Strong troubleshooting skills across Windows desktop technologies and end-user devices
- Excellent communication and stakeholder management skills
- A customer-first approach with a genuine passion for delivering outstanding IT support

Desirable Experience
- Citrix Cloud or Citrix DaaS
- Citrix Director and Citrix Studio
- Windows Server administration
- Microsoft Intune or Endpoint Manager
- ServiceNow or similar ITSM platforms
- ITIL Foundation
- Relevant Microsoft or Citrix certifications

About You
You are a proactive, hands-on engineer who enjoys solving complex technical issues and delivering excellent customer service. You thrive in a fast-paced environment and are keen to work collaboratively within a supportive IT team. You have strong communication skills and a passion for continuous learning and professional development.