Location
London

Hours
Full Time - 37.5 to 40 hours per week

Salary
£85,000 per annum

About the Role
As a Senior Data Analyst specialising in CRM Analytics at Wise, you will play a pivotal role in driving data-driven decision making across customer relationship management initiatives. You will analyse complex datasets to uncover insights that enhance customer engagement, retention, and growth. Collaborating closely with cross-functional teams, you will develop and maintain dashboards, reports, and predictive models that support strategic business objectives. This role requires a strong analytical mindset, proficiency in data tools, and the ability to communicate findings effectively to stakeholders at all levels.

Experience
- Proven experience in data analysis with a focus on CRM or customer analytics
- Strong proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI
- Experience working with large datasets and building predictive models is highly desirable

About you
- Analytical thinker with excellent problem-solving skills
- Strong communication skills to translate complex data insights into actionable business recommendations
- Collaborative team player who thrives in a fast-paced environment and is eager to drive impact through data

Qualifications
- Degree in a quantitative field such as Mathematics, Statistics, Economics, Computer Science or equivalent practical experience
- Additional certifications in data analytics or CRM platforms are a plus