Location
London

Hours
Full Time, Permanent

Salary
Negotiable

About the Role
At NewDay, our Fraud teams play a critical role in protecting our customers and business from evolving fraud threats. As Senior Manager, Transactional Fraud Strategy, you'll lead a team responsible for identifying emerging fraud trends, developing effective prevention strategies and enhancing our fraud capabilities across the customer lifecycle. You will combine analytical expertise, leadership and stakeholder management to drive fraud performance, support strategic change initiatives and help shape the future direction of transactional fraud at NewDay.

Key responsibilities include leading, coaching and developing a team of fraud analysts to create a high-performing culture and build analytical capability across the function. You will develop, implement and optimise transactional fraud strategies using data and insight to identify emerging threats and reduce fraud losses. Partnering with teams across Fraud, Operations, Technology, Product, Risk and Change, you will deliver effective fraud controls while balancing customer experience and commercial outcomes. You will also work closely with the Fraud Platform team to enhance fraud detection capabilities and support key transformation initiatives, including card platform migration activity. Building strong internal and external relationships, you will use industry insight and thought leadership to influence fraud strategy and support business objectives.

Experience
- Proven experience within Transactional Fraud Strategy in Financial Services
- Strong analytical capability, with experience using data to develop fraud strategies and deliver actionable insights
- Experience working with fraud detection, prevention or decisioning systems
- Previous people leadership experience, with the ability to coach and develop high-performing teams
- Strong stakeholder management and communication skills, with experience working across multiple business functions
- Commercial awareness and the ability to balance fraud risk, customer outcomes and business performance

About you
- Collaborative leader with strong coaching skills and a passion for building teams
- Analytical thinker with a data-driven approach to problem solving
- Effective communicator able to influence across diverse teams and senior stakeholders
- Commercially minded with a balanced approach to risk and customer experience

Qualifications
Not explicitly stated; relevant experience in fraud strategy and leadership is essential.

Desirable Skills
- Credit Card or Retail Finance experience
- Knowledge of end-to-end card processing and payment fraud
- Experience working on large-scale transformation, migration or technology change programmes
- Exposure to Fraud Intelligence activities, industry forums or external fraud networks
- Experience partnering with fraud platform or technology teams to enhance fraud capabilities