Location
London

Hours
Full Time, Permanent

Salary
Negotiable

About the Role
At NewDay, our Fraud teams play a critical role in protecting our customers and business from evolving fraud threats. As Senior Manager, Transactional Fraud Strategy, you'll lead a team responsible for identifying emerging fraud trends, developing effective prevention strategies and enhancing our fraud capabilities across the customer lifecycle. You will combine analytical expertise, leadership and stakeholder management to drive fraud performance, support strategic change initiatives and help shape the future direction of transactional fraud at NewDay.

How you'll contribute:
- Lead, coach and develop a team of fraud analysts, creating a high-performing culture and building analytical capability across the function.
- Develop, implement and optimise transactional fraud strategies, using data and insight to identify emerging threats and reduce fraud losses.
- Partner with teams across Fraud, Operations, Technology, Product, Risk and Change to deliver effective fraud controls whilst balancing customer experience and commercial outcomes.
- Work closely with the Fraud Platform team to enhance fraud detection capabilities and support key transformation initiatives, including card platform migration activity.
- Build strong internal and external relationships, using industry insight and thought leadership to influence fraud strategy and support business objectives.

Experience
- Proven experience within Transactional Fraud Strategy in Financial Services.
- Strong analytical capability, with experience using data to develop fraud strategies and deliver actionable insights.
- Experience working with fraud detection, prevention or decisioning systems and tools such as Falcon, Outseer or similar.
- Previous people leadership experience, with the ability to coach and develop high-performing teams.
- Strong stakeholder management and communication skills, with experience working across multiple business functions.
- Commercial awareness and the ability to balance fraud risk, customer outcomes and business performance.

About you
- Credit Card or Retail Finance experience is a plus.
- Knowledge of end-to-end card processing and payment fraud.
- Experience working on large-scale transformation, migration or technology change programmes.
- Exposure to Fraud Intelligence activities, industry forums or external fraud networks.
- Experience partnering with fraud platform or technology teams to enhance fraud capabilities.

Qualifications
No specific qualifications required; however, relevant experience in fraud strategy and leadership is essential.