Location
London (Vauxhall) - Hybrid, 2-3 days per week in-office

Hours
Full Time - 12-month fixed term contract

Salary
£59,000 - £66,000 per annum

About the Role
ClearScore is seeking an experienced Senior People Partner to join our People team on a maternity cover basis. This hands-on role operates in a fast-paced environment with responsibility across employee relations, performance management, organisational change, and People development. You will inherit live casework and ongoing initiatives from day one, working closely with managers and People colleagues to provide practical, commercially-minded advice and deliver meaningful People initiatives across the business.

We are looking for someone who can hit the ground running, is confident working independently, and enjoys balancing day-to-day People partnership with longer-term projects. An interest in AI and its practical application within People would be a bonus.

Key Responsibilities:
- Own and manage end-to-end employee relations work including absence management, underperformance, behavioural concerns, disciplinary and grievance processes.
- Coach and support managers through complex and difficult conversations, ensuring they have the confidence and tools to manage People matters effectively.
- Provide pragmatic, balanced advice considering both employee experience and business needs.
- Ensure People processes are applied consistently, fairly, and appropriately.
- Partner with the wider People team to deliver and continuously improve performance management cycles.
- Advise managers on probation, performance improvement plans, and performance conversations.
- Lead and support organisational change initiatives from planning through to implementation.
- Develop clear communications and support managers and employees through periods of change.
- Own relevant People initiatives end-to-end, supporting or leading rollout and embedding of People platforms, programmes, and frameworks.
- Design and deliver manager capability and development programmes.
- Use People data, feedback, and insight to identify development needs and translate these into practical interventions.
- Bring curiosity and a practical approach to how AI can improve the People experience and make processes more effective.

Experience
- Significant HR/People experience, ideally in a generalist or People Partner/HRBP role.
- Experience working in a fast-paced, scaling environment with changing priorities.
- Strong working knowledge of UK employment law and practical application to employee relations and organisational change.
- Awareness of employment legislation in South Africa, Australia, and/or Canada is a strong advantage.
- Proven ability to manage complex ER casework independently including absence, performance, conduct, disciplinary, and grievance matters.
- Track record of owning and delivering People projects end-to-end with measurable impact.
- Strong performance management experience with the ability to coach managers through challenging conversations.
- Excellent stakeholder management and communication skills, confident to challenge and influence at all levels.
- Comfortable working independently while collaborating closely with the wider People team.

About You
- Proactive and pragmatic with the ability to get up to speed quickly and make an immediate impact.
- Curious and excited about exploring how AI can enable the People function and business.
- Confident operating independently and balancing day-to-day People partnership with longer-term projects.

Qualifications
- No specific qualifications required; relevant HR experience and a commercial mindset are essential.