Location
London (Hybrid working with 2 remote days per week; Mondays and Thursdays are all-Zoopla office days plus a third in-office day of your choosing)
Hours
Full Time
About the Role
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. We are investing in leveraging our scale and reach to build new, AI-driven experiences that engage movers and unlock value for our customers.
We are seeking a Senior Product Designer to join a cross-functional team and take ownership of meaningful parts of the Zoopla experience. This hands-on role offers real scope to shape both what we build and how we build it. You will work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact.
You will help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results. This role suits someone who thinks beyond individual features, understands how journeys connect, how products perform over time, and how design can influence growth, conversion and customer value. You will balance improving existing experiences with identifying what comes next, contributing to both immediate delivery and longer-term product direction.
What you’ll do
- Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
- Translate customer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
- Balance user needs, technical constraints and business priorities when shaping solutions
- Design intuitive, high-quality journeys across web and mobile, focusing on usability, performance and continuity across touchpoints
- Think across the full lifecycle including onboarding, engagement, retention and reactivation
- Ensure experiences connect across journeys, not just within individual features
- Define clear success metrics for your work through measurable outcomes
- Use data, research and behavioural insight to identify opportunities and inform decisions
- Design and iterate through experimentation, working with Product and Data to test, learn and optimise journeys over time
- Continuously refine experiences based on performance, contributing to a culture of learning and optimisation
- Look beyond the current roadmap to identify new opportunities that drive customer and business value
- Rapidly explore and validate ideas through prototyping and testing
- Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
- Contribute to design systems and ways of working that improve quality, consistency and speed across the team
- Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions
- Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs
- Facilitate workshops and design sessions that align teams and move work forward
- Communicate ideas, rationale and outcomes clearly to stakeholders at different levels
- Act as a strong design voice within your team, raising the quality of thinking and execution
Experience
- Proven experience designing digital products end-to-end in a product-led environment
- Strong product thinking with the ability to connect design decisions to customer and business outcomes
- Confident in user research methodologies and testing, comfortable working with data, experimentation and performance metrics
- Ability to think in systems and journeys, not just individual features
- Experience collaborating across disciplines and influencing decisions
- Experience facilitating workshops and driving alignment
About you
- Strategic thinker who looks beyond immediate tasks to identify opportunities and drive impact
- Takes ownership from problem through to measurable outcome
- Curious about how products perform and how they can improve over time
- Understands how design contributes to business success, not just user experience
- Proactive, adaptable and comfortable working in a fast-moving environment
- Curious about emerging technologies, including AI, and how they can improve customer experience, decision-making and product capability
Qualifications
- Proficiency in design tools such as Figma or similar, with the ability to adapt your approach to project needs