Location
Walthamstow, London

Hours
Full Time - 36 hours per week

Salary
PO10 £68,784 - £72,399

About the Role
The London Borough of Waltham Forest is seeking an experienced Senior Programme Manager (Housing Options) to lead delivery of the Housing Options Workstream within its ambitious Housing Digital Programme. You will drive transformation of digital experience for both Residents and Housing Staff, overseeing complex programmes from design through to implementation. Leading cross-functional teams, you will ensure projects are delivered on time, within budget and to high standards, while embedding best practice programme governance and reporting.

Key responsibilities include managing programme portfolios, mitigating risks, producing senior-level reporting, and building strong relationships with Residents, senior leaders, and internal and external partners. You will act as a key advisor on complex, often sensitive issues, ensuring services meet resident expectations and deliver measurable improvements.

We are looking for a strategic, delivery-focused leader with strong programme management experience across large-scale change and digital initiatives within the social housing sector. You will bring excellent stakeholder engagement with particular emphasis on Residents, leadership and problem-solving skills.

Join us to play a pivotal role in shaping innovative, resident-focused housing services.

Please note, this role is not eligible for Skilled Worker visa sponsorship. Applicants must already hold UK work authorisation that does not require sponsorship.

Experience
- Proven experience managing complex programmes, portfolios, and business and digital change initiatives within a Housing Options and Support service covering functional areas such as Choice-based Lettings, Housing Register / Waiting List, Allocations, Homelessness, Temporary Accommodation.
- Proven experience implementing systems that support these functions.
- Strong stakeholder management skills, including engagement with Residents and senior leaders.
- Experience handling complex, contentious, and politically sensitive issues.
- Ability to manage multiple priorities and high workloads effectively.
- Ability to influence and lead across matrix organisations without direct authority.

About you
A strategic and delivery-focused leader with excellent stakeholder engagement, particularly with Residents. Strong leadership and problem-solving skills are essential to succeed in this role.

Qualifications
- Degree-level education or equivalent experience.
- Professional certification in programme/project management is desirable, including:
- PRINCE2
- Managing Successful Programmes (MSP)
- Agile methodologies