Location
Covent Garden, London

Hours
Flexible rolling rotas including morning, afternoon/evening shifts, weekends and bank holidays based on client demand of a Central London spa.

Salary
£33,900 per annum

About the Role
We are seeking a dynamic and inspiring individual to step into a Senior Therapist role at Lush Spa Covent Garden. At Lush, we believe in creating effective products from fresh, organic ingredients and delivering spa treatments that are more than skin deep – they are vital self-care experiences. Our spas are warm, inviting oases of calm, designed to help clients relax and rejuvenate through a multi-sensory holistic approach including soothing touch, beautiful fragrances, bespoke music, and visual displays.

Situated in the heart of London’s West End, Lush Spa Covent Garden is a vibrant and busy location attracting millions of visitors annually. As a Senior Spa Therapist, you will support the Store & Spa Manager in delivering the spa’s vision and daily operations. You will lead by example, ensuring every client receives a five-star experience while driving occupancy, sales, and team development.

Key responsibilities include supervising therapists and receptionists, ensuring all Lush treatments are consistently available, coordinating training to meet business demands, and acting as a brand ambassador embodying Lush’s ethical values and commitment to outstanding customer experience. You will be a key member of the spa management team, focusing on daily spa and people management operations while fostering a nurturing environment for clients and team members.

At Lush, therapists are supported with an average of 5 hours of body massage treatments per day, allowing you to perform at your best. Additional benefits include in-house learning and development opportunities, generous staff discounts, complimentary products, team bonus schemes, pension, birthday day off, holiday allowance, parental leave, financial childcare support, cycle to work scheme, employee assistance programme, wellbeing initiatives, and flexible shift patterns.

Experience
Minimum 2 years proven experience working within the spa industry delivering exceptional luxury spa treatments (at Lush or elsewhere). Experience in people management and delivering training sessions is desirable but not essential.

About you
Passionate about Lush products and delivering exceptional spa experiences. Confident leader with strong operational and team management skills. Excellent communication and interpersonal skills with a passion for outstanding customer service. Strong organisational and time management skills with the ability to prioritise and meet deadlines. Committed to representing the Lush brand, ethics, experiences, and products both on the shop floor and in the spa. Enthusiastic about educating and empowering others through training.

Qualifications
NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, including full-body massage.