Location
Covent Garden Spa, London. You may occasionally be required to work in other stores, attend training sessions, cover treatments in other spas, meetings or events which may require overnight stays. Working from home is not permitted.

Hours
Flexible rolling rotas including morning, afternoon/evening shifts, weekends and bank holidays based on client demand in a Central London spa.

Salary
£33,900 per annum

About the Role
At Lush, we believe in creating effective products from fresh, organic ingredients and delivering spa treatments that are more than skin deep. As a Senior Spa Therapist, you will support the Store & Spa Manager in leading the spa team and daily operations, ensuring every client receives a 5-star experience. You will maximise spa occupancy, drive sales, and lead team development while embodying Lush’s ethical values and commitment to outstanding customer service.

Your responsibilities include supervising therapists and receptionists, maintaining treatment availability, coordinating training, and supporting recruitment. You will lead by example, delivering exceptional spa and shop floor experiences, promoting wellbeing, and fostering a respectful, supportive team culture. Operational duties include rota management, booking adjustments, stock and equipment orders, and maintaining high standards across all spa areas.

The role requires a passion for delivering excellent customer service and treatments, strong leadership skills, and the ability to support therapists with complex medical conditions to ensure exceptional client experiences. You will also take ownership of your professional growth through continuous learning and development opportunities provided by Lush.

Experience
Minimum of 1 year practical experience in a similar role performing body massages and facials. Proven ability to deliver excellent customer service and treatments.

About you
Passionate about Lush products, ethics, and brand representation. Confident leader with strong operational and team management skills. Able to motivate and support therapists and receptionists, promote wellbeing, and maintain high standards. Excellent communication skills and a commitment to fostering a positive team culture.

Qualifications
NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, including full-body massage. Management experience is desirable.