Location
Romford, London Borough of Havering

Hours
Full Time, Permanent

Salary
Grade 6: £39,276 to £42,771 per annum (subject to final confirmation)

About the Role
The London Borough of Havering is seeking a skilled IT Service Desk Analyst to provide first and second line technical support. You will ensure that reported issues and work requests are resolved efficiently and within agreed service level agreements. This role requires a tech-savvy problem solver who thrives on helping people and mastering cutting-edge technology. You will support IT technologies including Windows 10/11 and the Microsoft 365 suite, and work with tools such as Azure Active Directory, Exchange Online, InTune, SCCM, Microsoft AOVPN, and Teams. Your responsibilities will include troubleshooting and resolving complex hardware, software, and network issues, managing and prioritising a wide range of end user requests, and proactively following up with users to confirm satisfaction with IT services. Attention to detail and compliance with security policies and procedures are essential.

As one of the greenest boroughs in London, Havering values resourcefulness and initiative. We embrace new challenges with open minds and fresh ideas, offering many opportunities for career progression and support. Join us and make a positive impact on the community through excellent IT service delivery.

Experience
Proven experience providing first and second line IT support, including troubleshooting hardware, software, and network issues. Familiarity with Windows 10/11, Microsoft 365 suite, Azure Active Directory, Exchange Online, InTune, SCCM, Microsoft AOVPN, and Teams is essential.

About you
Tech-savvy and passionate about customer service with excellent communication skills and a customer-focused approach. Able to manage and prioritise multiple end user requests efficiently. Proactive in following up with users to ensure satisfaction. Detail-oriented with a strong commitment to security, policies, and procedures. Enthusiastic about working in a dynamic environment and embracing new challenges.

Qualifications
Relevant IT qualifications or certifications are desirable but not explicitly stated. A positive attitude and willingness to learn are important.