Location
London, UK - Hybrid working with an average of two days per week working from home. Candidates must be based in the UK and within a commutable distance to Heathrow.

Hours
Full Time - Hours to be confirmed during the recruitment process, aligned with operational needs of Heathrow.

Salary
Competitive salary with performance-based annual bonuses and longer-term Share in Success Bonus plans.

About the Role
As a Service Level Manager at Heathrow, you will play a pivotal role in ensuring exceptional service delivery across our operations. You will work closely with internal stakeholders and external partners to maintain and improve service standards that keep Heathrow running smoothly and passengers satisfied. Your work will directly impact Heathrow's operational efficiency and passenger experience, contributing to Heathrow's position as a global leader.

Heathrow is the world's most iconic airport, offering a unique and exciting working environment filled with diverse cultures and opportunities. Joining our team means being part of a dynamic environment where you will be supported to learn, encouraged to be yourself, and backed to achieve more than you might have imagined.

Our Data, Digital and Technology team supports the technology, data, cyber, and digital capabilities that keep the airport running 24/7. You will be involved in innovative projects that enhance efficiency, resilience, and competitiveness in an increasingly digital marketplace, while helping to keep Heathrow safe and secure.

We are committed to sustainability and inclusivity, with a strong focus on welcoming millions more passengers while leading global efforts in sustainable aviation. Heathrow offers excellent benefits, family-friendly policies, private health insurance, wellbeing tools, and varied learning and development opportunities to support your career journey.

Experience
Proven experience in service level management or a similar role, preferably within a complex operational environment. Experience working with multiple stakeholders and managing service delivery standards is essential.

About you
You are a proactive and collaborative professional with excellent communication and stakeholder management skills. You thrive in a fast-paced, dynamic environment and are motivated by delivering high-quality service outcomes. You have a strong customer focus and a passion for continuous improvement.

You are adaptable to hybrid working arrangements and committed to supporting Heathrow’s values of diversity, inclusion, and sustainability.

Qualifications
Relevant qualifications in service management, ITIL, or related disciplines are desirable but not mandatory. A willingness to learn and develop within the role is essential.