Location
Lewisham Medical Centre

Hours
Full Time - hours to be confirmed

Salary
£35,000 per annum

About the Role
You will lead the day-to-day operational delivery of multiple GP Practices, ensuring they are safe, well-organised, and consistently deliver a high-quality, welcoming patient experience. As the leader of the Patient Welcome Team, you will ensure every patient receives a professional, efficient, and friendly service from the moment they arrive. This is a hands-on operational leadership role, responsible for the smooth running of reception and waiting areas, managing team performance, rotas, and workload, and supporting frontline colleagues to maintain excellent service flow and KPI delivery. You will act as the onsite Health & Safety Officer, upholding site standards, compliance, and environmental safety while working closely with clinical, non-clinical, Facilities Management, and central teams. You will be a key operational partner to clinical leadership, ensuring the sites run efficiently, staff are effective and supported, and the environment reflects our values of compassion, professionalism, and teamwork.

Key Relationships
- Operations Director: reporting on performance, risks, people, and improvements
- Reception/Welcome Team members: day-to-day leadership, supervision, and support
- Clinical team (GPs, nurses, HCAs, and other clinicians): daily coordination to maintain smooth patient flow
- Central administrative and call-handling teams: collaboration to ensure consistent patient service across all channels
- Facilities Management team: coordination on Health & Safety, cleaning, maintenance, and equipment
- Patients and carers: positive, front-line interaction and issue resolution
- People & Performance team: onboarding, training, and performance management support

Experience
Proven experience in operational management within healthcare or a similar customer-facing environment is highly desirable. Experience leading teams and managing day-to-day operations is essential.

About you
- Strong leadership and interpersonal skills with the ability to motivate and support a diverse team
- Excellent organisational and multitasking abilities
- Committed to delivering a high standard of patient care and service
- Able to work collaboratively with clinical and non-clinical teams
- Proactive approach to problem-solving and maintaining Health & Safety standards

Qualifications
Relevant qualifications in healthcare management, business administration, or related fields are advantageous but not mandatory. A willingness to undertake further training and development will be supported.