Location
London Borough of Croydon

Hours
Full Time

Salary
£49,523 per annum

About the Role
Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

These roles offer a unique opportunity to shape how HMRC tackles the UK’s biggest tax compliance risks. The latest estimates show a £59bn ‘Tax Gap’ – closing this gap is the first of HMRC’s strategic objectives.

Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most.

CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes.

You’ll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions.

Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight.

You will support delivery of projects that shape HMRC’s strategic compliance priorities.

You’ll bring together data, analysis and insight to answer critical questions such as:
- Where are the most significant compliance risks?
- What should HMRC prioritise to have the greatest impact?
- How can we improve the evidence that underpins these decisions?

Your work will help senior leaders understand risks, choices and trade-offs. This includes:
- Analysing complex data and evidence, understanding both its strengths and limitations
- Translating analysis into clear, actionable insight for decision-makers
- Developing options, evidence summaries and advice products that support clear recommendations
- Developing the tools, methods and evidence we use to assess and mitigate risk
- Communicating complex issues in a clear and compelling way

You’ll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes.

The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on ‘Tax Risk Analysis’ and ‘Strategic Prioritisation’. Postholders will support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives.

You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch – with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment.

Examples of anticipated SPI projects include:
- Providing support to strategic cross-HMRC compliance prioritisation by structuring evidence, testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers.
- Helping shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages.
- Supporting SPI’s evidence function including accessing, interpreting and analysing data to support HMRC’s strategic prioritisation function.
- Supporting delivery and improvement of a residual tax risk model through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of the model’s capabilities.
- Supporting horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions.

HMRC operates Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need flexible arrangements and will agree to requests where possible, considering operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Alongside your salary, HMRC contributes towards your membership of the Civil Service Defined Benefit Pension scheme.

Other benefits include family friendly policies, personal support, coaching and development opportunities.

Experience
We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets:
- Evidence into strategy and improvement: collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making.
- Applied quantitative data analysis and insight: working with management information systems or large quantitative databases, understanding strengths and limitations of quantitative data in strategic decision-making.
- Macro-economic trends and horizon scanning: using futures and foresight techniques, analysing macro-economic trends and applying forward-looking insight into strategic decision making.

About you
- Clear communication skills, including the ability to explain complex or technical issues clearly to non-specialist audiences and produce concise written analysis, advice or briefing material.
- Ability to work effectively with others, collaborating with policy, operational and analytical colleagues.
- Strong analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights.
- Sound judgement, including distinguishing between evidence, interpretation and judgement, and being transparent about assumptions and uncertainty.
- Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early.

Qualifications
- Desirable: Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision-making function.
- Desirable: Experience in policy, strategy or analytical roles. For existing civil servants, membership of the Policy Profession and/or any Analytical Profession (e.g. economist, statistician, social or operational research). For external candidates, equivalent professional credentials.