Location
London

Hours
Full Time - Standard university working hours

Salary
£42,513 per annum

About the Role
The Student Zone Team Leader plays a key role in leading the delivery of inclusive, high-quality frontline support to students across a range of services, helping to improve student continuation, completion and overall experience. Working as part of a dynamic, student-facing team, the role ensures students receive accurate, timely and responsive information, advice and guidance (IAG) throughout their university journey. This post is responsible for supervising a team of Student Zone Advisers, promoting a culture of professional excellence and continuous improvement. The Team Leader ensures the team offers a knowledgeable and approachable first point of contact, with a strong focus on service consistency, student satisfaction and proactive engagement. The role works collaboratively with academic Schools, central departments and external partners to ensure students are connected with the right support at the right time. With a focus on data-informed planning, service development and inclusive practice, the Student Zone Team Leader helps shape a welcoming and empowering environment for all London Met students. This is a campus-based role reporting to the Head of Student Zone and School Administration.

Experience
Proven experience in a student support or advisory role, ideally within a higher education environment. Experience in supervising or leading a team is essential. Demonstrable ability to deliver excellent customer service and manage complex enquiries effectively.

About you
Committed to equity, social inclusion and student success. Strong leadership and interpersonal skills with the ability to motivate and develop a team. Excellent communication and organisational skills. Ability to work collaboratively across departments and with external partners. Data-informed and proactive in service development and continuous improvement.

Qualifications
A relevant qualification in student support, education, or a related field is desirable but not essential. Commitment to ongoing professional development and training.