Location
London Borough of Lambeth

Hours
Full time, 37.5 hours per week | Monday to Friday 9:00 – 17:30

Salary
£31,804.32 per annum

About the Role
Ekaya Housing Association is seeking a housing professional with a strong focus on customer service and satisfaction. You will be part of the housing management team, reporting to the Housing and Partnership Manager, working closely with residents and internal departments. This role requires you to embody Ekaya’s values and ensure the voice of the customer is heard. You will be responsible for maintaining top-quartile performance and driving the service forward with a positive attitude, competence, and customer focus.

This is an exciting opportunity to join Ekaya during a period of ambitious growth. You will work directly with customers to provide first-class services and find solutions when challenges arise. As a personable and empathetic professional, you will build strong relationships with customers, colleagues, and stakeholders, working collaboratively to improve performance and increase satisfaction.

We are looking for an experienced Supported Housing Officer with knowledge of Temporary Accommodation and the ability to manage Special Projects. A proactive, hands-on approach and the ability to develop strong relationships with a broad range of internal and external stakeholders are essential.

We offer an excellent package including a competitive salary, 7% employer pension contribution, life insurance, Employee Assistance Programme, 25 days holiday plus public holidays (rising to 30 days after five years continuous service), and health benefits.

Experience
Proven experience as a Supported Housing Officer with knowledge of Temporary Accommodation and managing Special Projects. Demonstrated ability to work collaboratively with colleagues and stakeholders to improve service delivery and customer satisfaction.

About you
Personable and empathetic with excellent interpersonal and communication skills. Positive outlook with a proactive, hands-on approach. Able to build strong relationships with a wide range of internal and external stakeholders. Committed to delivering first-class customer service and maintaining high performance standards.

Qualifications
Relevant housing or social care qualifications are desirable but not explicitly stated. A strong focus on competence, knowledge, and attitude is essential to succeed in this role.