Location
London (Hybrid working model allowing up to 3 days per week working from home). This role can also be based in any of our offices in Cardiff, Glasgow, and Sheffield.

Hours
Full Time

Salary
£27,500 per annum

About the Role
As a Supporter Journeys Executive, you will support the design and delivery of impactful and engaging experiences for our supporters, ensuring they feel valued, inspired, and connected to our cause. You will use insight and data to develop and improve supporter journeys that help grow lifetime value and supporter loyalty. You will be a key member of the team, promoting supporter experience across the charity and championing best practice across all departments.

Experience
Previous experience working in a supporter or customer service setting is essential. Experience managing multiple projects simultaneously and a good understanding of project management are required. Experience using databases and email marketing platforms is desirable.

About you
You are a team player with excellent communication skills, attention to detail, and a collaborative approach to nurture relationships across teams. You demonstrate a willingness to learn and develop your skillset, including new digital solutions and how to use data and insight to evaluate performance. Knowledge of current data protection and compliance regulations is desirable.

Qualifications
Not explicitly stated, but a willingness to learn and develop relevant skills is important.