Location
London (Stratford), Manchester (Trafford) - Agile working with 20% in office. There is a business need to be in the Stratford, London office every 2 weeks for meetings and collaborative working.

Hours
Full Time - 35 hours per week

Salary
£61,000 to £70,000 per annum (London weighted salary) or £53,345 to £62,345 per annum (Regional salary), dependent on experience

About the Role
Join one of the largest in-house repairs teams in the housing sector at London and Quadrant Housing Trust (L&Q). This is an exciting opportunity to support the delivery of homes and neighbourhoods everyone can be proud of. You will be part of the Service Improvement and Programme Management Team during a period of core systems upgrades, including Advanced DRS, Total Repair/Total Mobile, and soon Total Connect, as well as future housing management system updates.

Reporting to the Head of Service Improvement and Programme Management, you will manage a team of four and play a vital hands-on technical, project management, and leadership role to ensure our direct labour organisation (Direct Maintenance - DM) remains productive.

Your key responsibilities will include ensuring timely identification, reporting, and resolution of system issues; managing small ad-hoc system configuration changes and projects; maintaining accurate system duties and staff data changes; and collaborating closely with the corporate Technology department, system suppliers, Reporting, Service Improvement Team, and other DM operational teams.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the advert may close earlier than stated.

Experience
- Expert knowledge of maintenance business systems, integrations, and application features including Total Connect, Total Repairs, Total Mobile, Advanced DRS, and ability to learn the in-house system Arena.
- Proven experience in people and performance management, able to direct, motivate, and empower staff.
- Demonstrated project management skills overseeing technical and business systems projects, improvements, and enhancements.
- Experience managing technical and systems support teams and negotiating with internal and external stakeholders at all levels.
- Strong impact analysis skills to assess effects of business process and technology changes.
- Knowledge of key systems data structures and reporting capabilities, with practical ability to read and write SQL syntax.
- High computer literacy with intermediate skills in MS Office and collaborative working tools.
- Experience or knowledge of housing management or similar environments, including in-house repairs services and electronic materials replenishment platforms.
- Demonstrable influencing skills to prioritise IT resourcing requests appropriately.
- Procedure definition, documentation skills, and good document management practices.
- Effective organisational skills to handle ad-hoc and project requests and adapt to changing priorities.
- Excellent verbal and written communication skills, able to prepare influential business cases using data and system information.
- Strong time management skills to prioritise workload and meet deadlines.

About you
You are a proactive and technically skilled leader who thrives in a dynamic environment. You have a strong customer focus, excellent problem-solving abilities, and the ability to work collaboratively across teams. You are adaptable, organised, and able to manage competing priorities effectively while maintaining high standards of communication and delivery.

Qualifications
Relevant technical qualifications or equivalent experience in systems management, project management, or related fields are desirable but not explicitly stated. A commitment to continuous learning and development is essential.