Location
45 Rosary Gardens, London

Hours
Full Time - standard practice hours (details to be confirmed)

Salary
£15.00 per hour

About the Role
We are seeking a hands-on, proactive Team Leader to manage the day-to-day operations of our busy two-partner GP practice with a patient list of approximately 3,500. Reporting directly to the Practice Manager, you will be the operational bridge between the clinical team, administrative staff, and management. You will line manage the reception and administration team, ensuring smooth workflows, high standards of patient care, and a supportive working environment.

Your main responsibilities will include overseeing daily practice operations such as opening and closing procedures, appointment book optimisation, patient recall systems, and troubleshooting real-time issues including patient concerns and clinician support. You will ensure compliance with practice policies, CQC standards, and health and safety requirements.

As a team leader, you will manage recruitment, induction, performance management, rotas, and absence management for the reception and admin team. Motivating and developing your team to create a culture where staff feel valued and empowered will be key. You will also undertake administrative duties alongside your team, supporting patient registrations, medical records management, and correspondence processing when needed.

Collaboration is essential in this role; you will work closely with the Practice Manager and clinical staff including GPs, Physician Associate, Pharmacist, and locum staff to ensure seamless integration of clinical and administrative functions. You will contribute to quality improvement initiatives by identifying inefficiencies and implementing practical improvements to enhance patient experience and staff wellbeing.

Experience
Proven experience in a leadership or supervisory role within a healthcare or administrative setting is desirable. Experience managing teams and handling operational challenges in a busy environment will be advantageous.

About you
You are a proactive, hands-on leader with excellent organisational and communication skills. You are able to motivate and support your team, manage conflicts fairly, and maintain a positive working environment. You are adaptable, able to troubleshoot issues in real time, and committed to delivering high standards of patient care and service.

Qualifications
Relevant qualifications in healthcare administration, management, or a related field are preferred but not essential. A willingness to learn and develop within the role is important.