Location
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours
36 hours per week

Salary
PO5 (£53,919 – £57,150)

Contract Type
Permanent

About the Role
We are looking for an experienced and inspirational Team Manager to lead our Support and Wellbeing Service for older residents living in sheltered housing and community-based good neighbour schemes. Reporting to the Head of Service, you will provide leadership to Hub Coordinators and Support and Wellbeing Officers, ensuring residents receive high-quality, person-centred support that promotes independence and wellbeing. You will be responsible for driving service performance, monitoring key performance indicators, managing complaints, overseeing support planning and risk management, and ensuring the service meets recognised quality standards. This role offers an excellent opportunity to shape service delivery, lead continuous improvement initiatives, and contribute to strategic planning across Housing Management.

About the Team
You will join a dedicated and passionate team committed to improving outcomes for older people across the borough. Working closely with Hub Coordinators, Support and Wellbeing Officers, Housing colleagues, health professionals, social care partners, and community organisations, the team delivers responsive support services that help residents remain safe, independent, and connected to their communities. The service is focused on collaboration, innovation, and achieving excellent outcomes for residents while maintaining high standards of performance and customer experience.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other and proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff embody our organisational values: Caring, Creative, Courageous, Collaborative, and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Additional Information
Please note that we reserve the right to close this advert before the deadline if sufficient applications are received. The closing date is Sunday, 1st November 2026 at 23:59. Expected interview date is the week commencing 16th November 2026.

Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities to continue making a difference to our residents and community. Our benefits package includes up to 31 days leave plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and a range of discount schemes across leisure and culture providing financial and money-saving benefits.

Experience
Substantial experience managing teams within housing, support, health, or social care environments. Proven ability to lead staff to deliver against challenging performance targets. Experience managing complex workloads, developing and reviewing policies and procedures, interpreting legislation and guidance, implementing service improvements, and leading organisational change.

About You
Excellent written and verbal communication skills with the ability to influence a wide range of stakeholders and produce high-quality reports. Strong understanding of the health and social care agenda for older people, with the ability to translate legislation into practical action. Ability to think strategically while remaining hands-on and operational when required.

Qualifications
Not explicitly stated but relevant qualifications or equivalent experience in housing, social care, or related fields will be advantageous.