Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform enables drivers to find, book, and pay for parking easily while empowering our operating partners to deliver exceptional parking experiences. Following the merger of ParkHub and JustPark, we now provide a full-service, frictionless parking solution for businesses and consumers across the UK and US.

As a Technical Client Operations Manager, you will manage the operational delivery of JustPark's UK managed location portfolio, ensuring exceptional experiences for clients and drivers. You will own the end-to-end operational performance of UK client portfolios, drive process and tooling improvements, and lead cross-functional projects that contribute to commercial and operational excellence.

In this senior operational role, you will independently manage complex client relationships, build scalable processes, and elevate team performance. Key responsibilities include:
- Owning operational performance across UK B2B, B2G, and leased site client portfolios, acting as an escalation point for complex issues
- Managing senior client and partner relationships with credibility and confidence
- Leading onboarding, offboarding, and ongoing operational support for high-tier clients
- Driving SLA performance and client satisfaction outcomes
- Designing, documenting, and continuously improving standard operating procedures
- Identifying automation opportunities leveraging AI tooling to increase efficiency
- Collaborating with Product and Engineering teams to build and roll out operational tools
- Managing strategic operational initiatives including migrations, bulk onboarding, and system integrations
- Leading seasonal and event-based tariff strategies
- Serving as the team’s deepest systems expert, troubleshooting platform issues and educating clients and colleagues
- Providing operational direction, coaching, and feedback to team members
- Building strong cross-functional relationships and maintaining key external partnerships

Experience
- 5+ years in client operations, client success, or technical account management, ideally within a fast-paced, multi-client, platform-based environment
- Proven track record of independently owning and delivering operational or process improvement projects end to end
- Technically confident with the ability to understand, explain, and troubleshoot SaaS platforms
- Strong data literacy with experience building and interpreting operational reporting to drive recommendations
- Excellent written and verbal communication skills, able to engage senior clients, partners, and leadership
- Demonstrated ability to design and document scalable operational processes with a focus on automation
- Experience delegating effectively and supporting junior colleagues’ development
- Comfortable working autonomously and managing ambiguity

About You
- Self-driven, intellectually curious, and proactive in identifying and acting on priorities
- Confident in managing complex client relationships and operational challenges
- Collaborative with strong stakeholder management skills across commercial, product, engineering, and external partners
- Willingness to participate in a rotated weekend on-call rota, essential for this role
- Thinks like a driver; while not essential, being a driver is advantageous to better understand the driver experience

Qualifications
- Proficient with Google Workspace and Microsoft Office
- Experience with operational, CSP, and CRM tooling is highly desirable