Location
Docklands Campus

Hours
Full Time

Salary
£46,471 to £51,606 per annum inclusive of London Weighting

Contract Length
Fixed Term - 12 months

About the Role
We’re looking for a technically minded Technical Web Manager to take ownership of the day-to-day technical support, performance and continuous improvement of our website and microsites. You’ll work closely with our Product Manager, developers, content teams, IT, security colleagues and external platform and development partners to ensure our website is stable, secure, performs well and continually evolves. You’ll be the go-to person for complex CMS and website issues, helping to troubleshoot problems, manage releases, support testing and ensure technical changes are delivered smoothly into production.

Experience
Managing and supporting websites and CMSs, preferably in a technically complex environment. Performing detailed UAT for technical developments. Working with development teams, external suppliers and platform providers. Reporting and troubleshooting bugs. Using JIRA for raising tickets, backlog and change management. Working within Agile development environments. Troubleshooting website issues, APIs and third-party integrations. Supporting website deployments and release documentation. Understanding web performance, security certifications, permissions and integrations. Experience with CDNs and WAFs. Knowledge of cloud technology. Keeping a wiki up to date in Confluence. Providing second-line technical support and helping others understand complex systems.

About you
You combine strong technical understanding of web platforms (preferably Drupal) with excellent organisation, communication and problem-solving skills and have attention to detail. You are comfortable working across technical and non-technical teams and translating complex technical issues into clear information for colleagues. You are proactive and naturally curious, with a strong "find the problem and fix it" mindset. You are confident challenging technical decisions when needed, while building positive relationships with developers, suppliers and colleagues. You support the team with prioritisation of issues and own the bugs list. You are comfortable working with colleagues in different time zones, which may require an early start on release days. You will be joining a small but friendly team with helpful colleagues based around the world.

Qualifications
Not explicitly stated, but strong technical knowledge of web platforms, preferably Drupal, and relevant experience in web management and support are essential.