Location
London - Hybrid/Remote working available

Hours
Full Time - Hours to be agreed

Salary
Negotiable

About the Role
Triptease is a hotel technology company helping independent hotels and groups drive more direct bookings. We invoice customers worldwide through three regional entities, each with its own ledger and multiple currencies. We are moving to a new finance system in December and want our sales ledgers clean, reconciled, and accurate to ensure a smooth migration and a strong start to the new year. Working alongside the Credit Control team, you will focus primarily on collections while supporting ledger clean-up and migration readiness. This role requires an experienced, self-sufficient credit controller who can take ownership of a collections workload and deliver results with minimal supervision.

Key responsibilities include:
- Chasing overdue invoices by phone and email, prioritising the oldest and largest balances
- Managing dunning sequences and customer correspondence activity in Upflow
- Resolving invoice queries and disputes with Customer Success, Billing, and Sales teams within SLAs
- Negotiating payment plans and maintaining accurate records of contact, promises to pay, and account status
- Escalating payment plans, credit-risk concerns, and high-risk accounts to the line manager
- Carrying out customer account reconciliations, matching receipts, invoices, and credit notes
- Reallocating unapplied cash, debits, and credits to the correct invoices, customers, and entities
- Clearing unreconciled items and receivables-related suspense balances
- Assisting in cleansing customer master data and supporting validation of opening AR balances for migration
- Flagging process gaps and data issues to ensure they are fixed at source
- Providing regular updates on collections, aged-debt movement, cleared items, and outstanding issues

What success looks like:
Week 1: Up and running in Xero and Upflow; priority accounts and aged-debt exposure identified with line manager
Weeks 2–6: Collections underway on the oldest balances; reconciliations and reallocations progressing entity by entity; credit balances reduced
Weeks 7–10+: All allocated accounts resolved, opening AR balances validated, and handover notes completed

Experience
- Minimum 3 years credit control experience including proactive telephone and email collections, dispute resolution, dunning workflows, and escalation of high-risk accounts
- At least 2 years recent, hands-on Xero experience including allocations, credit notes, customer reconciliations, and AR reporting
- Extensive account and bank reconciliation experience using Excel, Xero, and other tools to match receipts to invoices, investigate variances, and clear unapplied cash
- Experience managing multi-currency AR ledgers across multiple entities
- Strong Excel or Google Sheets skills including lookups, pivots, and reconciliations
- Confident and professional in chasing customers by phone and email
- High attention to detail and a methodical approach to cleaning up historic data
- Able to start immediately and work independently with minimal supervision

About You
- Self-sufficient and results-driven
- Strong communicator with negotiation skills
- Comfortable working in a fast-paced environment and managing multiple priorities
- Desire to contribute to process improvements and data accuracy

Qualifications
- No formal qualifications required beyond relevant experience

Desirable
- Experience with Upflow or similar credit control tools
- Background in B2B SaaS or subscription-based businesses
- Experience supporting finance system migrations