Location
Bloomsbury Surgery, 1 Handel Street, London

Hours
Temporary full-time position covering maternity leave

Salary
£14.00 per hour

About the Role
The GP Receptionist is a vital member of the practice team and often the first point of contact for patients. This role requires providing a professional, efficient, and welcoming reception service while supporting the day-to-day administrative needs of the practice. As this position is maternity cover, we are seeking an experienced GP receptionist who is confident working within general practice and able to settle into the role quickly.

Main duties include greeting patients and visitors in a friendly and professional manner, managing patient enquiries face-to-face, by telephone, and electronically, booking and rearranging appointments according to practice procedures, and signposting patients to the appropriate healthcare team members. The postholder will handle sensitive situations professionally, maintain patient confidentiality, and support the smooth running of the practice.

Additional responsibilities include answering incoming calls promptly, processing prescription and patient requests, managing correspondence and administrative tasks, updating patient records accurately, registering new patients, and supporting referrals and general practice administration. The role involves close collaboration with GPs, nurses, clinicians, and administrative colleagues, providing administrative support as needed, and communicating effectively with external healthcare organisations.

The postholder must adhere to confidentiality and information governance standards, follow practice policies, maintain a professional approach, participate in training and meetings, work safely, and undertake other reasonable duties as required by the Practice Manager or GP Partners.

Experience
- Previous experience working as a receptionist within a GP practice is essential.
- Experience using GP clinical systems.
- Experience dealing with electronic correspondence and clinical/administrative tasks is desirable.
- Experience using EMIS Web and electronic prescribing processes is advantageous.
- Knowledge of NHS primary care and general practice procedures is preferred.

About you
- Good communication and interpersonal skills.
- Confident in dealing with patients face-to-face and by telephone.
- Good organisational and administrative skills with the ability to prioritise and manage a busy workload.
- Ability to work effectively as part of a team.
- Reliable, professional, and flexible approach to work.
- Understanding of patient confidentiality and data protection.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are required.