Location
Hammersmith

Hours
Full Time - Hours not specified

Salary
Not specified

About the Role
Zaizi is seeking a User Researcher (SFIA4) to work in a delivery-focused, agile environment supporting government clients across Public Safety. You will play a key role in helping multidisciplinary teams develop a deep understanding of users, ensuring services are designed around real user needs and evidence rather than assumptions. Working across end-to-end services, you will plan, lead and deliver user research activities that uncover user needs, behaviours, motivations and pain points. You will help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. Additionally, you will support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team's research practice.

As part of a multidisciplinary team, you will collaborate closely with Product Managers, Business Analysts, UX/UI Designers and Engineers to ensure user evidence informs decision-making throughout the product lifecycle. You will oversee and support the planning and delivery of research activities, synthesis workshops, insight reports and other research artefacts to inform decision making and drive actions. You will help define user research approaches and methodologies for projects and initiatives, while supporting the planning of research activities across multiple workstreams.

This role requires Active SC Clearance.

Experience
- Expert knowledge and experience of a wide range of qualitative and quantitative user research methods.
- Planning, conducting and analysing user research across all stages of the product and service lifecycle.
- Synthesising research findings into clear, evidence-based insights and recommendations.
- Setting research objectives and selecting appropriate research methods.
- Recruiting participants and conducting ethical, inclusive and accessible research.
- Theming and synthesising outputs from raw research to produce strategic insights.
- Communicating complex research findings to stakeholders and multidisciplinary teams.
- Working in an agile and flexible way across multiple agile projects.
- Mentoring or coaching other researchers and promoting best practice across teams.

About you
You are a confident communicator who can evangelise user needs to teams and wider stakeholders. You build strong relationships with clients and stakeholders to embed user-centred ways of working. You identify research opportunities from ambiguous business or user problems and are the go-to person for user research expertise within your delivery team. You provide guidance and best practice on inclusive, ethical and accessible research. You coach and mentor colleagues on the benefits of user research and upskill where necessary.

Qualifications
Relevant experience aligned with SFIA4 level user research competencies is expected. Active SC Clearance is required for this role.

Diversity and Inclusion
Zaizi actively welcomes applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please let us know. Adjustments can be made throughout the interview process to support neurodiverse candidates or those with disabilities.