Location
London

Hours
Full Time

Salary
£57,000 per annum

About the Role
As the User Support Operations Manager (Product) at Accurx, you will lead and oversee the user support operations to ensure seamless product experience for our customers. You will manage support teams, optimize processes, and collaborate closely with product and engineering teams to drive continuous improvement. This role requires a proactive leader who can balance operational excellence with a customer-focused approach in a fast-paced environment.

Experience
Proven experience in managing user support or operations teams, preferably within a product or technology-driven company. Strong background in process optimization and cross-functional collaboration.

About you
You are a motivated and organized leader with excellent communication skills. You thrive in dynamic environments and are passionate about delivering outstanding customer support. You have a problem-solving mindset and the ability to manage multiple priorities effectively.

Qualifications
A relevant degree or equivalent experience in operations management, customer support, or related fields is preferred. Familiarity with support tools and data-driven decision making is advantageous.