Location
London

Hours
Fixed Term, Part-Time Contracts. 8 posts available, requirement to work 7 shows per week for a minimum of 24.5 hours (minimum shift call time 3.5 hours). Availability for evenings, all-day Wednesdays and Saturdays, and during the holiday period (21st December – 2nd January) is essential. Please note the National Theatre will be closed from 24th to 27th December.

Salary
£14.80 per hour

About the Role
We are looking for Customer Service Assistants to join the National Theatre's Visitor Engagement and Operations team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing a first-class welcome and going the extra mile to ensure the best possible experience. You will work flexibly across all visitor areas to support key objectives, including front-of-house duties within our three theatres, selling programmes, ice creams, and snacks, engaging with non-theatre visitors during the day, and supporting tours.

Interviews will be held in two rounds: Round 1 on 15th and 17th September (attendance required on one day only) and Round 2 on 29th September and 1st October (attendance required on one day only). Mandatory induction training dates are 22nd October (10:30-18:00), 23rd October (14:00-22:45), and 24th October (13:15-22:45).

Experience
No specific prior experience is required; however, the ability to work under frontline pressure while maintaining professionalism is essential.

About you
- A proactive, adaptive, confident, and kind manner.
- Ability to communicate effectively with people of different ages, backgrounds, and nationalities, both individually and in groups.
- Genuine passion for creating fantastic memories and providing first-class customer service.
- Positive and flexible approach to work with the ability to adapt quickly to new information and procedures.

Qualifications
No formal qualifications are required for this role, only a positive attitude and willingness to learn.