Job Description •Attend all location management meetings as required •Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified •Attend to any reasonable request made by the client or BaxterStorey Management •Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded. •Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements. •Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained. •Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently. •Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations. •Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages. •Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner. •Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services. Assist with post-meeting/event cleanup tasks, including the removal of waste, packing Company Description Title: Hospitality Assistant Location: London Bridge, London Salary: £13.50/hour Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you’re a Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you. Qualifications Friendly, outgoing personality; a people person Great work ethic and an even greater smile Good listening & verbal communication skills Customer focused with a passion for offering outstanding service Perpetuates company philosophy and culture Works according to the BaxterStorey core values You thrive working within a collaborative and inclusive team environment Good memory and attention to detail Strong communication and interpersonal skills Ability to adapt to challenges and opportunities with a solution-oriented perspective Previous experience in a similar role, especially in the food service industry Some knowledge of food safety and sanitation practices.­ Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.