Company Description Title: Waiter/Hospitality Assistant Location: London Bridge Salary: £14.17 per hour Benefits: Your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you’re a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you. Job Description Baxterstorey is seeking a professional and efficient Waiter/Hospitality Assistant to join our team in London, United Kingdom. As a key member of our hospitality staff, you will be responsible for ensuring our guests have an excellent dining experience. Greet and welcome guests in a professional manner Take food and drink orders accurately and efficiently Serve meals and beverages in a timely and courteous manner Maintain cleanliness and hygiene standards in the dining area Respond promptly and professionally to guest enquiries and requests Communicate effectively with kitchen staff to ensure timely food service Adhere to and enforce food safety and hygiene standards Assist with setting up and breaking down dining areas as required Contribute to a positive team atmosphere Promote daily specials and menu items to guests Manage seating arrangements efficiently, especially during peak hours Develop comprehensive knowledge of menu items and ingredients Address and resolve guest concerns in a professional manner Participate in ongoing training to enhance hospitality skills Upsell and cross-sell menu items to enhance guest experience and increase revenue Handle reservations and manage the booking system efficiently Assist with special events or functions, including set-up and service Maintain up-to-date knowledge of allergens and dietary requirements to ensure guest safety Collaborate effectively with other departments to ensure smooth overall operations Qualifications Excellent customer service skills with a friendly and approachable demeanour Strong communication abilities, both verbal and written Proven ability to work effectively in a fast-paced team environment Keen attention to detail and commitment to high standards of service Physical stamina to stand for extended periods and carry trays of food and drinks Flexibility to work various shifts, including evenings, weekends, and holidays Previous experience in hospitality or food service is preferred but not essential Ability to work legally in the United Kingdom Willingness to adhere to grooming standards and wear a company uniform Knowledge of food safety and hygiene practices, or willingness to learn Ability to multitask and prioritise duties efficiently in a busy environment Enthusiasm for food and beverage service and willingness to expand product knowledge Resilience and ability to remain calm under pressure, especially during peak service times Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.