Location
London
Hours
Shift-based schedule including mornings, late shifts, and Saturdays when required
Salary
Competitive salary (details not specified)
About the Role
The Warehouse Shift Manager is responsible for overseeing daily warehouse activities during an assigned shift, ensuring efficient operations, health & safety compliance, and team productivity. You will supervise warehouse staff, manage performance, and ensure that picking, stacking, loading, and delivery processes meet company standards. Key duties include opening or closing the building at the start or end of shifts, managing and coordinating warehouse staff, monitoring daily operations to meet productivity and performance targets, enforcing health, safety and legal regulations, managing shift schedules and attendance, training and developing team members, resolving operational issues, and coordinating with other departments such as Telesales, Sales Accounts, and Buying Team. You will also ensure proper use and maintenance of warehouse equipment and plan routes and loads considering vehicle availability.
Benefits
Key holder bonus (subject to terms and conditions). Discounted RAC cover. Discounts at Merlin Entertainments UK. Employee discounts after 4 weeks including a Tesco colleague discount card offering 10% increasing to 15% off most Tesco purchases thirteen times a year, 10% off Tesco Cafe, 20% off all F&F purchases, and 10% off pay monthly & SIM only deals with Tesco Mobile. Up to 30% off car, pet and home insurance at Tesco Bank (terms and conditions apply). After 3 months, a Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
Experience
Proven experience in warehouse operations or logistics, typically 2+ years. Previous supervisory or team leadership experience is essential.
About you
Strong leadership and people management skills. Good understanding of warehouse management systems (WMS). Excellent problem-solving and decision-making abilities. Strong organisational and time management skills. Knowledge of health and safety regulations. Ability to work flexible shifts including early, late, and Saturdays if required.
Key Performance Indicators (KPIs)
Order accuracy and availability fulfilment percentage. Pick rate performance per shift. On-time delivery rates. Health & safety compliance. Staff turnover and engagement. Training compliance.