Location
Head Office, Croydon

Hours
Up to 18 hours per week (Monday, Wednesday and Friday)

Salary
Competitive

About the Role
Join Superdrug Head Office and help create a great workplace experience! Our vibrant Head Office, located just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We are seeking a friendly, proactive, and hands-on individual to join our Office Services team in a varied role combining facilities support, porterage, meeting room setup, and front-of-house reception cover.

As a Workplace & Facilities Assistant, you will play a vital role in keeping our Head Office running smoothly. Your day-to-day activities will include receiving and distributing deliveries, parcels and post; moving furniture, equipment and office supplies; setting up and resetting meeting rooms and event spaces; supporting office moves and workspace reconfigurations; welcoming visitors, guests and contractors; providing reception and concierge support during busy periods and holiday cover; conducting routine checks of meeting rooms, kitchens and shared spaces; and supporting the Office Services team with operational activities.

We value individuals who enjoy being active, take pride in delivering excellent service, and are equally comfortable moving office furniture as they are welcoming visitors. Our success comes from our people, and we celebrate individuality, encourage collaboration, and work together to create a positive experience for our teams and visitors every day.

Experience
- Previous experience in facilities, porterage, workplace support, logistics, hospitality or customer service roles is essential.
- Experience working within a corporate Head Office environment is desirable.
- Reception, concierge or front-of-house experience is an advantage.
- Knowledge of Health & Safety and manual handling practices is preferred.
- Experience supporting facilities or workplace services is beneficial.

About you
- Friendly, welcoming and approachable with a professional and confident manner.
- Reliable, punctual and proactive with a hands-on attitude.
- Comfortable in a physically demanding role involving regular lifting, carrying, moving and setting up furniture and equipment.
- Able to work independently and as part of a team.
- Strong organisational and time-management skills with attention to detail.
- Excellent customer service and communication skills.
- Comfortable interacting with colleagues, visitors and stakeholders at all levels.
- Flexible and adaptable, willing to support occasional events, workplace changes and busy periods.
- Basic IT skills including Microsoft 365 and email.

Qualifications
- Ability to carry out manual handling activities safely throughout the working day.
- Willingness to provide reception and visitor support when required.
- Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.