Location
London (Hybrid)

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge. From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce. As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, own the full post-sale revenue lifecycle, and drive retention and expansion across a portfolio of Mid-Market and Enterprise accounts. This hybrid Account Manager / Customer Success Manager role combines commercial ownership with customer outcomes. You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor and commercial owner for some of the world's most recognised organisations.

You will be responsible for managing and growing a portfolio of Enterprise and Mid-Market customers, owning both the relationship and the revenue targets. This includes owning the renewal process end to end, from forecasting and negotiation to contract execution. You will identify, build, and close expansion and upsell opportunities within your book of business, building trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams. A deep understanding of customer goals, organisational priorities, and success metrics will enable you to drive onboarding, adoption, engagement, and long-term value realisation.

Leading strategic business reviews focused on outcomes, ROI, and growth opportunities will be key, as will using customer data and platform insights to proactively drive adoption, reduce churn risk, and surface expansion signals. Acting as the voice of the customer internally, you will collaborate closely with Product and Leadership teams to help customers scale their use of AI-powered communication and enablement across their organisations.

Experience
- 3-6+ years experience in Account Management, Customer Success, or commercial post-sales roles within B2B SaaS
- Proven track record owning renewal, retention, or expansion targets, ideally with direct quota accountability
- Comfortable managing Enterprise or strategic customer relationships and commercial negotiations
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, storytelling, and negotiation skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English

About you
- Commercially minded and comfortable owning a number, not just influencing one
- Consultative rather than reactive approach
- Skilled at building credibility with senior stakeholders
- Able to uncover business pain points and translate them into growth and revenue opportunities
- Combines relationship-building skills with analytical thinking and negotiation confidence
- Thrives in fast-moving environments where ownership and autonomy matter
- Excited by AI, transformation, and the future of workplace communication

Qualifications
Nice to have:
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI-enabled, transformation, or communication-focused platforms
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools