Location
London, with flexibility to work at other local HMCTS sites/courts as required. Occasional travel to alternative Magistrates’ Court sites may be necessary. Travel costs/time will be reimbursed in line with organisational policies.

Hours
Full Time - 37 hours per week. Shift pattern includes working 5 days over a 6 day cycle, including Saturdays and Public Holidays. Part-time, flexible and job-sharing arrangements may be considered where they meet business needs and are agreed prior to appointment.

Salary
£30,109 per annum

About the Role
As an Admin Officer within HM Courts & Tribunals Service (HMCTS), you will play a vital role in supporting the administration of criminal, civil and family courts and tribunals across England and Wales. You will provide excellent administrative support and customer service to court users, judiciary and management, helping people and businesses access justice.

Key responsibilities include managing criminal digital files in preparation for hearings, booking interpreters, hosting video links, typing orders, and responding to queries via phone, post or email from judiciary, professionals, or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court or tribunal system and provide support to other HMCTS functions.

This is a customer-facing role requiring office-based work to deliver HMCTS services to the public. Applicants assigned to Westminster Magistrates' Court must meet enhanced vetting requirements (CTC Level Clearance) including permanent UK residence for the last 3 years and no overseas residence or work during that time.

Experience
Experience in administrative roles is beneficial but not essential. You should have a friendly and approachable manner with excellent attention to detail and strong written and verbal communication skills.

About you
You will be proactive and committed to delivering effective support to customers by phone and email. You should be well-organised, able to prioritise tasks efficiently, multi-task, and adapt to using various software packages. Enjoying a busy work environment and helping court users navigate the justice system is important.

Qualifications
No specific qualifications are required for this role. However, successful applicants must have and maintain the legal right to live and work in the UK and the Civil Service. Applicants must also meet any vetting requirements relevant to the post.

Additional Information
This role does not meet the eligibility criteria for Skilled Worker visa sponsorship under current immigration rules unless you have held a Skilled Worker visa continuously since before 22 July 2025. Applicants must ensure they have the legal right to work in the UK.