Location
Crouch End Health Centre, Middle Lane, London

Hours
Full details regarding working hours are available upon request or in the attached job description.

Salary
£30,630 per annum

About the Role
The Administrative Support Assistant will provide essential non-clinical support to Whittington Health Community Services. Key responsibilities include maintaining confidentiality at all times, liaising effectively with line managers, and providing clear, appropriate information and guidance to referrers, patients, carers, and the general public. The role involves managing all correspondence generated by Community Services to patients, GPs, and other health professionals in line with Trust procedures and protocols. The post holder will use sensitive communication skills to ensure satisfaction with care processes and ensure patients understand their appointments and responsibilities according to Whittington Health Service guidelines. The role also involves active participation in the Trust’s appraisal system, attending relevant training courses, and completing all mandatory training to support personal development and service objectives.

Experience
Experience in an administrative or support role within a healthcare or community service setting is desirable but not essential. A willingness to learn and adapt is important.

About you
You will be a confident communicator with the ability to handle sensitive information confidentially. You should be able to liaise effectively with a range of stakeholders including patients, carers, health professionals, and managers. Strong organizational skills, attention to detail, and the ability to work under supervision are essential. A commitment to personal development and training is required.

Qualifications
There are no specific qualifications required for this role; however, completion of all mandatory training modules as required by the Trust is essential. A proactive approach to self-development and on-the-job training is expected.