Location
Central London

Hours
Contract - 6 months initial

About the Role
Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry, powering thousands of estate agency branches and supporting a significant proportion of UK housing transactions each year. We are building a data-driven, operationally efficient platform business where AI is a structural lever to improve internal productivity, reduce operational costs, and enhance customer experience.

This is a hands-on delivery role responsible for building automations and AI integrations that embed AI into our operations. As a contract AI Engineer, you will work closely with the Principal Engineer and Head of AI Operations to take prioritised automation opportunities from design through to production. You will deliver against an internal AI roadmap spanning Customer Operations, Marketing, Finance, Education, and Training.

Your key objectives will include automating high-volume manual administrative workflows, building AI-enabled workflows in Salesforce, Zendesk, HubSpot, Zuora, and Thrive LMS, turning the Mission Control data platform into an engine for event-triggered automation, and reducing operational overhead while improving reporting speed and accuracy.

Core Responsibilities
Automation Build & Integration
- Build and maintain automation pipelines using n8n, Zapier/Make, and direct LLM API integrations (OpenAI/Anthropic)
- Develop API and webhook integrations across Salesforce, Zendesk, HubSpot, Zuora, and Thrive LMS
- Implement workflows such as ticket summarisation, tagging, routing, and AI triage

AI Engineering
- Design and implement RAG pipelines and vector database integrations over internal knowledge
- Develop, test, and version prompts; evaluate and improve output quality
- Build event-triggered automations and AI-enabled reporting on Mission Control

Quality, Security & Handover
- Apply sound engineering standards including error handling, logging, and monitoring of automations in production
- Ensure GDPR-compliant, secure handling of customer and company data
- Document solutions clearly and hand over to internal teams for ongoing operation

What Success Looks Like (First 6 Months)
- Priority automation workflows live, stable, and monitored in production
- Measurable reduction in manual effort in targeted workflows
- Reliable integrations across the core systems stack
- Clear documentation enabling internal teams to operate and extend what you build

Experience
- Proven delivery of LLM-based automation in production environments
- Strong experience with automation platforms such as n8n, Make, or Zapier
- Proficiency in Python and SQL
- Strong API and webhook integration capability
- Experience working with OpenAI/Anthropic APIs and prompt engineering
- Experience building RAG pipelines and working with vector databases
- Experience automating CRM (Salesforce) and support (Zendesk) environments preferred
- Experience operating in B2B SaaS or similar fast-moving environments
- Track record of delivering as a contractor including scoping, building, and handing over cleanly

About you
- Delivery-focused and pragmatic
- High agency and accountability
- Structured, with strong attention to reliability and security
- Comfortable working in ambiguity
- Clear communicator with both technical and non-technical audiences