Location
City of Westminster

Hours
Full Time

Salary
£69,960 per annum

About the Role
The Government Property Agency (GPA) is the largest property holder in government, managing over £2.1 billion in property assets and more than 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused individuals to join our team and contribute to significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme, and Net Zero Programme.

The Area Workplace Services Manager is a pivotal role within the Workplace Service Delivery Team. Reporting to the Workplace Services Regional Manager, you will lead the delivery of high-quality customer services within an assigned area of the region. You will be passionate about customer service excellence and capable of building and inspiring teams of civil servants to deliver an outstanding workplace experience.

Key responsibilities include being the face of GPA Workplace Services to local clients and customers, line managing Workplace Managers (typically 1-6 direct reports), driving service performance, managing contractual activity with service providers, handling escalations and disputes, conducting regular site visits, managing incidents in alignment with GPA processes, overseeing minor works and churn projects, reviewing service partner proposals for lifecycle replacement and planned maintenance, managing budgets and chargeable works, and supporting the development and deployment of Workplace Service Delivery strategies.

You will also contribute to embedding change programmes, support tender processes, ensure timely responses to Parliamentary Questions and Freedom of Information requests, maintain governance and controls over supplier performance, develop robust succession plans, and deputise for the Regional Manager as required.

The GPA fosters a culture of lifelong learning, innovation, and inclusivity, underpinned by core values of striving for excellence, empowering through respect, acting with integrity, and succeeding together. We are committed to diversity, equality, and inclusion, encouraging applications from disabled candidates, ethnically and gender diverse individuals, and those identifying as part of the LGBTQ+ community.

Experience
Relevant practical experience in Workplace Services Management at a senior level is essential. Demonstrable experience in people management, particularly remote management of geographically dispersed teams, is required. Experience leading workplace-related services such as hard and soft facilities management, operational security, ICT services, hospitality, or community engagement is highly desirable, along with commercial awareness and the ability to manage key suppliers effectively.

About you
You will be an excellent leader and manager, capable of identifying and implementing improvements and promoting a culture of high-performance customer service. You must have the ability to influence stakeholders at all levels and be creative, innovative, and adaptable to evolving agency needs. Comfort working in a fast-paced, matrix environment, dealing with uncertainty and emerging challenges competently, is essential. You must be able to travel within the region and occasionally nationally to fulfil your duties.

Qualifications
Essential: Must have or be working towards a recognised industry qualification.
Desirable: Professional qualifications and memberships such as IWFM or equivalent, and APM Registration or Chartership. Applicants with relevant transferable skills from sectors such as hospitality or events management are encouraged to apply.